Department of Utilities

Collections, Charges, Accounts, Bills & Payments

Charges for Water & Wastewater Service

No county tax dollars are used for the department. As a result, Utilities depends solely on revenue generated from system users and new connections. Customers are billed bimonthly (every two months). Customer, capacity, and commodity charges make up the total bimonthly bill. The customer and capacity charges equal the minimum charge for service regardless of the amount of water used. The commodity charges are determined by the metered water volume (amount of water used). The customer is charged for water at a rate of $1.24 per 100 cubic feet (CCF) and wastewater service at a rate of $1.31 per 100 CCF. For more information about how to calculate your bill, see Calculate Water Bills or call (804) 748-1291.

Opening and Closing Accounts

If you are moving and wish to open or close an account, call (804) 748-1291. Water can usually be turned on or off within two working days. There is a $15 fee to open an account; however, no security deposit is required. On the day your water is scheduled to be turned on, make sure all faucets and spigots are turned off. Service cannot be turned on at the meter if water appears to be running on the property. Residents are responsible for any usage on an account until it has been officially closed.

Connection Fees

Connection fees must be paid whenever a property owner physically connects to the system. Call (804) 748-1862 for information on fee schedules for water and wastewater connections.

Bill Payments

Utility accounts are billed bimonthly and are due upon receipt. Customers can pay their bill by mail, walk-in, direct debit service, credit card or on-line using bill paying services or through the customer’s personal bank.  Payments can also be made on the internet at www.officialpayments.com.  In addition, we have convenient and secure “drop boxes” available 24 hours a day – 7 days a week. For mail, walk-in, and drop box payments, please include the payment portion of the bill to help insure proper credit to your account.

Credit Card
Customers should call 1-888-272-9829 and follow the prompts.  In Step 3 the customer will be asked to enter a “jurisdiction code” which is 1005. (there is a fee for this service).

Direct Debit Service
This service allows you to pay your utility bill by authorizing the county to debit the payment from your bank account. See more information on the pre-authorized bank payment option.

Drop Box Locations
Utilities Building – 9840 Government Center Pkwy (either side of the building). For your protection, please do not put cash in the drop boxes.

Internet
Use www.officialpayments.com or payment services offered by your bank.

Payment by Mail – P.O. Box 26725, Richmond VA  23261-6725 or
Chesterfield County Utilities Department
P.O. Box 608
Chesterfield VA  23832

Walk-in
Utilities Department
9840 Government Center Pkwy
(Robert A. Painter Building)

Past Due Bills

Bills are considered delinquent if payment is not received prior to the past due date. If an account remains unpaid after this date, a second notice is mailed and a penalty is assessed. If the balance is still unpaid after 15 days, the account may be disconnected and charged a reconnection fee. All outstanding charges, fees and assessments must be paid before service can be restored. For information about outstanding charges, call (804) 748-1291.

High Bills

If your water consumption appears to be higher than normal, first check for leaks, especially in toilets, before calling the Utilities Department. Also, take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water. For information about high bills, call (804) 748-1291.

Collections Program

The Code of the County of Chesterfield, Section 18-30, referring to termination of service for nonpayment of utility charges and security deposit was revised August 28, 2002.

In accordance with this Code, if the bill for any utility charge remains delinquent for 15 days after the customer has received a delinquent bill, service shall be disconnected.

Prior to water service being disconnected due to nonpayment, a courtesy notification door hanger will be left at the service location indicating the account is past due and payment must be received in the Chesterfield Utilities Office the following business day. There will be a $10 fee added to the full amount of the delinquent bill when the courtesy notification is delivered. If a field technician is dispatched the following business day to disconnect service for non-payment there will be a fee of $30 plus the amount of the delinquent bill in order to have service restored.

Hours of Collection

To improve employee safety after normal business hours, Chesterfield Utilities no longer accepts payments or phone calls from customers after 5 p.m. to restore water service because of a delinquent payment. Once service is disconnected all payments must be paid at the Chesterfield Utilities office located at 9840 Government Center Parkway in the Chesterfield County Government Complex. Office hours are Monday through Friday, 8:30 a.m. - 5 p.m.