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Customer Service Standards
We are committed to providing you with excellent customer service. When working with our department, you can expect:
- Customers will be treated with the highest level of professional courtesy and responsiveness.
- Customers can expect a safe and secure environment.
- Customers can expect staff to adhere to all applicable standards and regulations.
- We will promptly answer phone calls within three rings.
- We will return phone messages and e-mails within one business day.
- We will promptly respond to all written inquiries.
- We will continuously work to improve our customer service.
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