Social Services

Sarah C. Snead Director of Social Services Dr. Suzanne Fountain Assistant Director of Social Work Marsha Sharpe Assistant Director of Benefit Programs Patricia W. Kizzie Assistant Director of Administration Sheila Bratton Assistant to the Social Services Board
	Customer Service Feedback Phone Line Information on Crisis Assistance and Energy Share Assistance for Heating and Repair Cost
	Learn more on becoming a foster or adoptive parent
	New:  Call Center for Benefit Programs

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Hours

8 a.m. - 5 p.m. - Monday - Friday

Chesterfield/Colonial Heights Department of Social Services

24 Hour Customer Service Feedback Phone Line Numbers:

(804) 751-2258 (English)
(804) 751-2259 (Spanish)

Available for comments on the customer service you received from this Department. Voice mail messages can be left 24 hours a day, 7 days a week. Messages will be retrieved daily (Monday through Friday). If a response is requested, please include your telephone number and name.

Call Center for Benefit Programs

        (804) 318-8777

Call to report changes to Active Cases:  Temporary Assistance for Needy Families (TANF), Food Stamps, Medicaid, General Relief, and State and Local Hospitalization

Click here for directions to the Smith Wagner Building and Annex

The Chesterfield-Colonial Heights Department of Social Services is a combined agency serving both the County of Chesterfield and City of Colonial Heights. Our mission is to provide benefits and services to the citizens of both communities based on programs established by local, state and federal laws and policies. Some examples of these programs are child and adult services, foster care and adoption services, employment services, food stamps and temporary assistance to needy families. The Board, comprised of nine members representing both localities, governs the Department of Social Services.

Our Vision

Our vision is to be the leader in providing exceptional and innovative social services.

Our Mission

In collaboration with individuals, families and the community, our mission is to provide advocacy and excellent services that encourage self-sufficiency; preserve and restore families; and protect the well-being of children, the senior citizens and people with disabilities.

Our Values

Our actions are guided by:

• Commitment to the highest standard of service
  
• Respect and Trust for customers and colleagues
  
• Empathy for others
• Innovation in the provision of services
• Ethics, Integrity and Accountability in all we say and do

We believe diversity enriches our lives; each person has the right to live and work in a safe and healthy environment, and all people have the ability to achieve their full potential.

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